Refund policy

Return & Exchange Policy 

At GloHaus, we truly want you to love your skincare. Because everyone’s skin is unique, we are happy to help you find products that work best for you while maintaining strict hygiene and safety standards.

Unopened or Unused Products 

We accept returns on unopened and unused products within 14 days of purchase.

✔ Must be sealed and in original packaging

✔ Receipt or proof of purchase required

✔ Refund will be issued to the original form of payment

Damaged or Defective 

Your safety matters to us. If a product arrives damaged or defective, please contact or visit us within 14 days of purchase. We will gladly:

✔ Replace the product

✔ Provide a refund when appropriate

Sale & Clearance Items 

All sale, discounted, or clearance items are:

✔ Final sale 

Online Orders

✔ Online purchases follow the same return guidelines. Customers are responsible for return shipping unless the item arrived damaged or incorrect. 

 

Our Promise

Not sure which product is right for you?  Visit us in-store to try samples before you buy. Our team is always happy to help you choose products suited to your skin type before purchase. We believe skincare should feel safe, enjoyable, and personalized.  

 If you have questions, please contact us or visit the store — we love helping you glow with confidence.